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Frequently Asked Questions

1. I require a Driverís Abstract, how do I obtain this?

Service Alberta, through the assistance of an Alberta Registry Agent, offer the service of issuing an Alberta Driverís Abstract. We encourage you to contact any Alberta Registry Agent who can assist in the process, or to visit Service Albertaís website for more information and for application forms at www.servicealberta.ca/Drivers-abstract-how-to-apply.cfm.

To locate an Alberta Registry Agent office, please refer to the following link www.servicealberta.gov.ab.ca/find-a-registry-agent.cfm.

2. I notice a discrepancy on my Driverís Abstract, what should I do?

If the error on your Driverís Abstract is regarding a charge that was reduced in court, please contact the Alberta Courthouse where the matter was heard for further review of the issue. A listing of Provincial Court of Alberta locations can be found at the following link.† www.albertacourts.ca/pc/court-practice-and-schedules/locations-map.

Should you notice any additional errors on your Driverís Abstract, contact Driver Fitness and Monitoring at 780-427-8230 (toll free in Alberta 310-0000) for assistance in resolving the error.

3. Where can I pay my traffic tickets?

You can pay your traffic tickets at any Provincial Court of Alberta location or any Alberta Registry Agent. If your ticket is not overdue and you wish to pay this ticket at any Alberta Registry Agent, please ensure you present the copy of the traffic ticket you were issued to the Registry Agent. Please note the Registry Agent may charge a service fee.

4. I have received a ďCautionary NoticeĒ in the mail, why did I receive this? How many demerit points do I have on my driverís licence?†

Please proceed to any Alberta Registry Agent and request a Driverís Abstract. This document will show a listing of your driving record, including any traffic violations / convictions and the associated demerit points.

Novice Drivers holding a Graduated Driver Licence (GDL) receive a Ďcautionary noticeí once they have accumulated 4 or more demerits. Fully licensed (non-GDL) Drivers receive a Ďcautionary noticeí once they have accumulated 8 or more demerit points.

A listing of Alberta Registry Agents can be found at the following web link: www.servicealberta.gov.ab.ca/find-a-registry-agent.cfm.

5. Where can I take a Defensive Driving Course?††

If an Alberta Driver would like to participate in either a Defensive Driving Course or a Professional Driver Improvement Course to reduce the number of demerits on their Alberta Driving Record, they can access the comprehensive listing of all Alberta Transportation approved schools on our website at the following web link: www.transportation.alberta.ca/content/docType45/Production/drivertrainingschools.pdf.

6. I have noticed that my merit credit was added incorrectly on my driving record, how do I get this fixed?

If you notice that a merit course you have applied to your driving record has been incorrectly added / applied, please return to the Registry Agent where you had the merit course applied and they will be able to further assist you.

7. My licence is being suspended for too many demerits (Demerit Suspension). How do I know if I qualify for the "Restricted Driverís Licence Program"?

You are eligible to participate in the Restricted Driverís Licence Program if you meet the following criteria:

  • reside or are employed in a remote area without readily available access to other means of transportation (i.e. public transportation),
  • have a valid Alberta Driverís Licence at the time of receiving your Notice of Suspension,
  • your Driverís Licence is not a Class 7 Learnerís Licence, probationary, expired, or a Graduated Driver Licence (GDL),
  • suspension was imposed because of an accumulation of demerit points,
  • have no other active or pending suspension or any type of warrant(s),
  • have not served a previous Criminal Code (Canada), Demerit, or other Driving-Related Suspension within the past two years,
  • all outstanding fines and reinstatement fees have been paid in full,
  • able to provide a copy of a current Letter of Employment, a copy of your Program/School Schedule, or a complete listing of all pending and pre-scheduled medical appointments.

To help you confirm the above criteria, you may purchase a Driver's Abstract from any Alberta Registry Agent.

8.How much are Reinstatement Fees?

  • The Alcohol-Related Reinstatement Fee is $209.45.
  • The Non-Alcohol Reinstatement Fee is $59.45.

Both fees are payable at any Alberta Registry Agent. A listing of Alberta Registry Agents can be found at the following web link: www.servicealberta.gov.ab.ca/find-a-registry-agent.cfm.

9.How do I obtain a replacement / duplicate copy of my Notice of Suspension that was mailed to me?

Notice of Suspension letters cannot be regenerated or duplicated. A Suspension Verification Form can be purchased at any Alberta Registry Agent. This form will provide you with your Suspension Details, including all Reinstatement Codes you must complete to regain full driving privileges. Alternatively, a Driverís Abstract may also provide you with information of any traffic convictions and/or suspensions on your driving record.

10.How do I find out what happened to my ĎNotice of Suspensioní via Registered Mail?

Drivers can contact Driver Fitness and Monitoring to obtain the Canada Post Tracking Number associated with the Notice of Suspension, along with detailed instructions on how to navigate the history of the tracking number online.

11.What is the contact number for the Alberta Impaired Driverís Program?

To schedule, either the:

  • One-day ĎPlanning Aheadí Program
  • Weekend ĎIMPACTí Course

Contact the Alberta Motor Association (AMA) at 780-430-8811, or toll free in Alberta at 1-800-272-5698.

12.I am suspended in another Province but now living in Alberta. I would like an Alberta Driverís Licence. What should I do?

Alberta is a member province of the Canadian Driver Licence Compact and will honour all Out of Province Suspensions. The Canadian Driver Licence Compact is an agreement among all Canadian provinces and territories that set out the guidelines for the way provinces administer driversí licences and records when drivers move from one Canadian jurisdiction to another. Alberta will apply all equivalent traffic infractions, as well as any driving suspensions and criminal convictions, received from any other Canadian jurisdiction.

Until the Suspension in the other Canadian jurisdiction has been resolved, if stopped by Law Enforcement, please be advised you may be charged with additional charges such as Ďdriving while unauthorizedí which can further suspend your driving privileges or you may face a vehicle seizure. We encourage you to contact the Motor Vehicle Office from the issuing/ home jurisdiction to obtain information regarding your driverís licence status and reinstatement.

13.I am an Alberta Driver and was just notified that I am being suspended because of something that has happened in another province.

As Alberta is part of the Canadian Driver Licence Compact, we are required to honour suspensions and disqualifications from all other Canadian jurisdictions. If another Canadian jurisdiction provides suspension information pertaining to an Alberta driver, we reciprocate and suspend the Operatorís Licence for the same term.

Until this suspension in the other Canadian jurisdiction has been resolved, if you are stopped by Law Enforcement, you may be charged with additional charges such as driving while unauthorized which can further suspend your driving privileges or face a vehicle seizure. We encourage you to contact the issuing Canadian to obtain information regarding your driverís licence status and reinstatement conditions.

14.I am now living in another jurisdiction and I require a Confirmation Letter from Alberta indicating how long I have been a licensed driver. How do I obtain this information?

A Confirmation Letter is a product which is purchased from any Alberta Registry Agent. Confirmation Letters are issued by Registry Agents which confirm Driver Licenceís or Vehicle information.

Your request must be made in person to any Alberta Registry Agent.†You are required to provide valid photo identification and complete the required application forms.

15.I received a traffic violation ticket in another province/ United States, will this go on my Alberta driving record?

Alberta is part of the Canadian Driver Licence Compact and is required to honour suspensions and disqualifications from all other Canadian jurisdictions. If an Alberta driver is convicted of a driving infraction in another Canadian jurisdiction, the corresponding conviction under the Alberta Traffic Safety Act (TSA) will be assessed to the Alberta driving record if notification is received within one year of the conviction date. If the resulting TSA driving infraction has demerit points, these demerit points are added to the Alberta driving record.

At this point in time, there is no similar agreement with any jurisdictions in the United States of America (USA).

If you have received any driving convictions in the USA, we recommend contacting the particular jurisdiction you were issued the ticket in, as a confirmation you have satisfied any outstanding requirements, and to ensure you do not experience any complications when travelling to the USA in the future.

16.What is the contact information for Driver Fitness and Monitoring?

Driver Fitness and Monitoring can be reached by telephone, fax, email, and in person at:

Main Floor, Twin Atria Building
4999 - 98 Avenue NW
Edmonton, Alberta T6B 2X3

Phone: 780-427-8230
Fax:† 780-422-6612
Email: Driver.Fitness@gov.ab.ca

Office hours are 8:15am to 12:00pm, and 1:00pm to 4:30pm, Monday to Friday.

17.How can I obtain information for my son/daughter/husband/wife, etc., when they cannot call themselves?

In accordance with the Freedom of Information and Protection of Privacy Act (FOIP) and the Access to Motor Vehicle Information Regulation, Alberta Transportation is unable to disclose personal† information to anyone other than the individual. Current privacy legislation prohibits the release of information without signed consent.

The Request for Personal Driving Motor Vehicle Consent Form is available on our website under the Enforcement column, at the following web link: www.transportation.alberta.ca/542.htm.

Once this prescribed form is completed and submitted, Driver Fitness and Monitoring will be better able to provide specifics in relation to the motor vehicle file in question.

For more information regarding your driving record, please contact:†

Alberta Transportation
Transportation Services
Driver Programs
Driver Fitness and Monitoring
Main Floor, Twin Atria Building
4999 - 98 Avenue NW
Edmonton, AB T6B 2X3

Phone: 780-427-8230 (toll free in Alberta 310-0000)
Fax: 780-422-6612††
Email: Driver.Fitness@gov.ab.ca

Office hours are 8:15am to 12:00pm, and 1:00pm to 4:30pm, Monday to Friday.

††